Before you register at Wildz casino, take five minutes to read this guide – it could save you time and money. This practical guide explains step by step how to create an account, calculate your bonus, handle deposits and withdrawals, and get support. You will also learn which games offer the best RTP and which you should approach with caution.
What You Need First
- Valid email address – you will need it for verification and communication.
- Personal data such as name, date of birth, and address – ensure they match your ID documents.
- A mobile phone number for two-factor authentication (2FA) if you want extra security.
- A payment method (credit card, e-wallet, or bank transfer) – check the list of available options in the cashier.
- A stable internet connection – especially if you play live dealer games.
- Proof of identity for KYC (Know Your Customer) – a passport or ID card, and sometimes a utility bill.
Account Setup
- Go to the registration page – click on the “Register” or “Join” button.
- Fill in the form with your email, a strong password (at least 10 characters, uppercase, lowercase, numbers) and your personal details.
- Choose your preferred currency – this is important because withdrawals are processed in this currency.
- Confirm that you are over 18 and accept the terms and conditions.
- Submit the form – you will receive a verification email.
- Click the link in the email to activate your account.
- Complete the KYC process by uploading your documents – do this before making your first deposit to speed up later withdrawals.
Calculating Your Bonus
Welcome bonuses often have a wagering requirement. Suppose you receive a 100% match bonus up to 200 €, meaning you deposit 100 € and get an additional 100 € in bonus money. Your total balance is 200 €. The wagering requirement is typically 35x the bonus amount. To calculate the playthrough:
Bonus = 100 €, wagering = 35, so you must wager 35 × 100 = 3,500 € before you can withdraw the bonus winnings. If you deposit 200 €, you get 200 € bonus, and the wagering becomes 35 × 200 = 7,000 €. This only applies to the bonus; the deposit is not counted.
Most games contribute differently to the wagering. Slots usually count 100%, table games (like blackjack, roulette) often only 10% or even 0%. If a game contributes 10%, one € wagered adds only 0.10 € to the playthrough. Therefore, playing slots will fulfill the wagering faster. Check the bonus terms for each game category.
Security
Your personal and financial data are encrypted using SSL (Secure Socket Layer) technology. The casino is licensed under a Curacao license, which means it follows certain security protocols. To protect your account, use a unique password and enable two-factor authentication (2FA) if available. Never share your login credentials. Be aware that the casino will never ask for your password via email or phone. Always log in directly via the official website or mobile app, not through links in emails. If you notice suspicious activity, contact support immediately.
Deposits & Withdrawals
Deposits are usually processed instantly, while withdrawals may take 1–5 business days depending on the method. The following table shows typical processing times and fees:
| Payment Method | Deposit Time | Withdrawal Time | Fees |
|---|---|---|---|
| Credit/Debit Card | Instant | 2–5 business days | No fee |
| E-wallets (Skrill, Neteller) | Instant | 24 hours – 2 business days | No fee |
| Bank Transfer | 1–3 business days | 3–7 business days | Maybe 10–20 € |
| Cryptocurrency | Instant | 1–24 hours | Network fee |
Always verify your account before requesting a withdrawal – KYC documents must be approved. If you have problems, contact support. Important: Always check the withdrawal limits and processing times for your chosen method.
Good to Know
When it comes to RTP (Return to Player), slot games typically range from 92% to 98%. Higher RTP slots, like those with 96% and above, are better for your bankroll. Classic slots (like Book of Dead, Starburst) often have above 96% RTP. In contrast, progressive jackpot slots often have lower RTP (around 90%) because part of each bet goes to the jackpot. Table games like blackjack have high RTP (99% with optimal play) if you follow basic strategy. Video poker also offers high RTP (98%–99%). Avoid keno and some scratch cards, as their RTP can be as low as 85%.
Support Guide
If you need help, the support team is available 24/7 via live chat and email. Here are some scenarios:
- You cannot log in: Use the “Forgot password” function; if that fails, contact support with your username.
- Your deposit is not credited: Check your payment provider, then contact support with transaction ID.
- Withdrawal is pending for days: Contact support – they can check the status and escalate.
- Bonus not activated: Sometimes bonuses need to be claimed in the promo section – ask support to activate it.
- Account verification fails: Resubmit clear, valid documents – support will review.
- Game crashes mid-round: You can restore the session – support can help if you provide time and game name.
Players Ask
How long does the KYC verification take?
Typically, KYC verification is completed within 24 to 48 hours. During peak times it can take up to 72 hours. Ensure your documents are legible and not expired.
Can I play on mobile?
Yes, there is a mobile-optimized website that works in your smartphone’s browser. It is a progressive web app (PWA) – you can launch it from the browser without downloading an app from the Google Play or App Store.
Are there wagering requirements for free spins?
Yes, free spin winnings usually carry a wagering requirement, often 35x or 40x. Check the specific promotion terms for details.
Can I withdraw via the same method I used for deposit?
Yes, but the casino may require that your withdrawal method matches the deposit method, especially for bank cards. E-wallets and crypto are flexible.
What happens if I gamble from Germany?
If you are a German player, you must comply with the German State Treaty on Gambling (GlüStV). This casino operates under a Curacao license, which means winnings may be subject to German income tax. You are responsible for declaring and paying any tax on your winnings.
How do I exclude myself from gambling?
You can contact support to request a self-exclusion – they will temporarily or permanently close your account if you wish.
Can I set a deposit limit?
Yes, you can set a personal deposit limit in the cashier or by contacting support. This helps you stay responsible.
What is the minimum withdrawal amount?
The minimum withdrawal amount is typically 10 €, but this may vary depending on the payment method. Check the cashier for details.
Be mindful: playing at this casino is for entertainment, and you should never chase losses. If you feel your gambling is out of control, seek help from organizations like GamCare or the German BZgA. Only gamble what you can afford to lose. This guide gives you the facts, but the rest is up to you.
